Our Commitment to Privacy
wickedPunk.com values its customers and respects their privacy. We collect
customer information in an effort to improve your shopping experience and
to communicate with you about our products, services, contests and promotions.
We do not sell or rent your personal information to third parties. As described
in this policy, we do, however, share your information with our affiliates
and under certain circumstances, with third parties that provide services
on our behalf or with whom we have partnered to offer a particular product
This policy describes the personal information we collect about you, why
we collect it, how we use it and when we share it with third parties. Our
policy also describes the choices you can make about how we collect and
you can always contact wickedPunk.com customer service in any of four ways:
- send us an e-mail: support@wickedPunk.com
- call us at 1.330.923.5745
- fax us at 1.330.923.5927..
- write to us at
wickedPunk.com Customer Services
P.O. Box 1285
Cuahoga Falls, OH 44223.
If our information
practices change in the future, we will post an updated policy on our website.
You can tell if the policy has changed by checking the revision date that
appears at the end of this policy. You may exercise your choices about how we
collect and use your information at any time.
What kind of information does wickedPunk.com collect?
We collect information, such as name, e-mail and postal addresses, phone
and credit card numbers from you when you visit our website or one of our
stores, place an order online or by phone, make an in-store purchase, save
your info with us online, or participate in a contest, promotion or survey.
We maintain a record of your product interests and the purchases you make
online or by phone and in our stores, and may also acquire information
about you from our joint marketing partners, from unrelated third parties,
and, without limitation, from our affiliates.
How does wickedPunk.com use my information?
When you place an order or make a purchase from wickedPunk.com, we use
your personal information to process your order, send you e-mails to confirm
your order or to contact you via phone, postal mail or e-mail if we have
other questions regarding your order or purchase.
you place an order, make a purchase or save your information online, we will use
your e-mail and postal address to send you information about our products,
services, contests, and promotions and to help us learn more about your shopping
preferences. If you participate in a contest or promotion (online, over the
phone or at one of our retail stores), we may use your personal information to
send you e-mails, postal mail, or telephone (including text messages) regarding
our products, services, contests and promotions. From time to time, we may use
this information to contact you via e-mail, postal mail, or telephone to learn
more about your shopping preferences. You always have the choice
receive marketing information or calls.
In addition, we may use information about you and your product interests
and purchases from us and, without limitation, our affiliates, to help
us improve our site design and your online and in-store shopping experiences.
We may contact you, subject to the choices
you have made, via e-mail, postal
mail, or telephone, to conduct market research and learn more about how we can
improve our product offerings.
To serve you better, we may combine information you give us and information
about your product interest and purchases with information from third parties,
including demographic information and information that is publicly available.
We may also combine this information with information, without limitation,
from our affiliates.. We use that combined information to enhance and personalize
your shopping experience with us, and to communicate with you in accordance
with this policy.
Does wickedPunk.com share my information with third parties?
If you shop at one of our affiliates, we share information about you with
that affiliate, so that it can communicate with you by e-mail or postal
mail about their products, services, contests and promotions that may be
consistent with our own.
We also contract with service providers to
maintain and manage our customer information, to fulfill promotions and to
communicate with our customers. We do not authorize any of these service
providers to make any other use of your information.
In addition, when we team up with another company to offer or provide products,
services, contests or promotions, we may compare our customer list with
theirs to identify our common customers. Both wickedPunk and our marketing
partners may use that information to fulfill our respective obligations
to you and for future promotional activities.
When we offer contests and promotions, with or without a marketing partner,
you may be required to provide certain personal information in order to
participate. In these cases, we will give you the choice not to receive
e-mail messages or other communications from us regarding our products,
services, contests, and promotions. In this case, however, wickedPunk may
still need to contact you, for example, to notify winners and to fulfill
Scrip programs allow you to instruct wickedPunk to divert a percentage
of the amount you spend to participating chairities and other non-profit
organizations. Loyalty programs allow you to earn "points" on
purchases at wickedPunk, which you may then use toward certain rewards
offered by the loyalty programs in which you participate. If you choose
to participate in any scrip, loyalty, or other similar program in which
wickedPunk is a participating vendor, the company administering the scrip,
loyalty, or other similar program (collectively, the "scrip company")
should provide a link on its website that permits you to authorize wickedPunk
or our credit card processor(s) to provide information about your wickedPunk
purchases. The information you authorize us to disclose to the scrip company
will include your credit card number and the date and amount of your purchase,
and may also include your name and other information you have asked us
to provide. Please note that once wickedPunk discloses this information,
the scrip company may use and share it with others in accordance with its
no control over them.
In the unlikely event of a sale of some or all of our business, wickedPunk
will disclose your personal information to a purchaser that agrees to abide
wickedPunk reserves the right to disclose information about you as required
by law, in response to legal process and law enforcement requests, and
as necessary to protect the property, interests and rights of wickedPunk,
its affiliates, and others.
How do I access my
information? How do I change or delete my information?
You can review, change or delete certain personal information related to
your use of our online sites (e.g., name and contact information). To access
your information online, simply click "View Account", sign in
when prompted to do so, and you'll be able to edit your personal information.
You can also instruct us to update your personal information, by contacting
wickedPunk.com customer service. Please be sure to include your full name
and the e-mail address you used when you registered with or made a purchase
from us. Please note that any requests to update your personal information
may take up to ten to fourteen days for your e-mail request and six to
eight weeks to process your postal mail request.
How do I exercise my choices
about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you
prefer not to receive promotional information from us or our affiliated
brands, or if you do not want us to use your information to enhance your
shopping experience, please let us know by contacting wickedPunk.com customer
service. Please be sure to include your full name and the e-mail address
you used when you registered with or made a purchase from us. If you ask
us to remove your name and address from our promotional lists, we will
maintain your name in a "do not contact" file to ensure that
we can honor your request. It may take up to 10-14 days to process your
e-mail request, and 6-8 weeks to process your postal mail request, during
which period you may continue to receive communications from wickedPunk..
Please also note that when you purchase from us, we will continue to
confirm your order by e-mail. In addition, we may also need to contact you via
phone, e-mail or postal mail with other questions regarding your order.
How does wickedPunk.com protect kids' privacy?
wickedPunk is concerned about the safety of children when they use the
Internet and will never knowingly request personally identifiable information
from anyone under the age of 13.
A cookie is a small data
file that websites often store on your computer's hard drive when you visit
their sites. A cookie may contain information, such as a unique user ID that
do not store personally identifiable information in your cookie.
cookies in order to improve your shopping experience. Cookies enable us to keep
track of your order as you shop on our site.
we also track and maintain the identity of the website you visited immediately
prior to visiting our website. We do not otherwise track any information about
your use of other websites.
in your browser. If you turn off cookies, though, we will not be able to track
your order to enable you to purchase from our site. Nor will we be able to
recognize you as a registered user, which allows you to access your account
For our customers using Internet Explorer 6.0:
If you are shopping on wickedPunk.com using Internet Explorer 6.0 and are
having difficulty accessing the site, please check your privacy settings
in your browser and set them to "Medium". If you do not wish
to change your privacy settings to "Medium" and you are currently
using the "Medium High" or "High" settings, you may
choose to override your current cookie handling practices for individual
sites that you specify. As always, you can place your order by phone, fax
To change your privacy settings to
- Select "Internet Options" from the "Tools" Menu
To override your current cookie handling practices for
- Click the
- Set the Privacy Slider to "Medium"
- Select "Internet Options" from the "Tools" Menu
- Click on the
"Edit" button in the "Override cookie handling for individual websites" section.
This will open the "Per Site Privacy Actions” dialogue box
- Type "www.wickedPunk.com" in the "Address of Website"
- Click the "Allow"
- Click the "OK" button, then close the "Per Site Privacy Actions"
- Click the "OK" button to close the "Internet Options" dialogue
box and apply your changes
Is my information
Protecting your order information is important to us. We use
Secure Sockets Layer (SSL) technology to protect your online order information
as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't permit communication
through secure servers like the ones we use to process orders at wickedPunk.com.
To check the security of your connection, look at the lower left-hand corner
of your browser window after accessing the server. If you see an unbroken
key or a closed lock (depending on your browser), then SSL is active. You
can also double-check by looking at the URL line of your browser. When
accessing a secure server, the first characters of the site address will
change from "http" to "https."
If your browser or firewall doesn't support SSL, you will not be able to
connect to the server, which means you won't be able to mistakenly place
an order through an unsecured connection. If you cannot access the secure
server for any reason, please print our order form and place your order
by fax or by contacting customer service.
What about links to other
websites and services?
The wickedPunk.com website may contain links to other sites. wickedPunk
does not control the privacy policies or practices of these websites. You
should review those policies before providing any personal information.
wickedPunk is not responsible for the content or practices of any linked
websites, and we provide these links solely for the convenience and information
of our visitors.
Effective March 6th, 2001
Last Revised: [12/3/2004]